Support

What makes for good support?

We believe that it comes from having friendly knowledgeable people available on the phone when you want them. This is what we have, 24-7-365.

The Boeing 777?

When the Boeing 777 was first conceived the plan to put two engines on an intercontinental plane was considered nuts! Surely four engines would be better than two? Possibly twice as good as it would take four engines to fail before you had a real problem.

So why two and not four? 

There are two bad things that can happen to engines: they stop working or they blow up.  Blowing up causes a major disaster. Since the new engines on the 777 are so much more reliable and four engines have twice the chance of blowing up than two, the probabilities are such that two engines are safer than four.

But why this story?

Well you need support for two reasons: to learn how to use the software and for when the system goes wrong.  Since our tills are solid state and can run without the server, internet or network for 25,000 transactions the chances of a completely inoperable EPOS system is exceptionally rare.  So just like Boeing evaluated the type and number of engines required, you too should evaluate the "support" from any vendor not just based on the phone service, but also by how bad things can get and what happens when it does.

It is the very nature and design of our solution that makes our support better, before you even pick up the phone you are benefiting from Centegra's approach to support and reliability.